dewivipPrivacy Policy

This page describes what we collect when you use dewivip and how we keep that data protected. We at dewivip take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or participate in slot tournaments and live-dealer tables, we collect personal and transactional information. We use this data to verify your identity, process your payments, prevent fraud, and comply with anti-money-laundering regulations.

Our privacy practices are designed to be transparent. We do not sell your data to third parties for marketing purposes. We share information only with payment processors, compliance partners, and law enforcement when legally required. This policy explains what we collect, how we use it, and what rights you have over your information.

Our services are available only where local law permits. Data protection laws vary by jurisdiction. If you access dewivip from outside our primary service area, you do so at your own risk and subject to your local data protection laws.

What Data We Collect

We collect information in several categories. When you register, we collect your full name, email address, phone number, date of birth, and identity document (KTP, passport, or driver's license). We use this information to verify your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds, we collect transaction details including the payment method, amount, date, and time. We retain this information for accounting and compliance purposes. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your payment provider also collects data according to their own privacy policies.

When you use dewivip, we collect information about your activity: which games you play, how long you play, your betting patterns, and your account balance. We use this data to improve our service, detect fraud, and comply with Game Rules obligations. We also collect technical information such as your IP address, browser type, device type, and operating system.

Identity data

Full name, date of birth, identity document, address. We use this to verify your identity and comply with anti-money-laundering law.

Transaction data

Payment method, amount, date, time, and transaction status. We retain this for accounting and compliance.

Activity data

Games played, betting patterns, account balance, login times. We use this to improve service and detect fraud.

Technical data

IP address, browser type, device type, operating system. We use this for security and troubleshooting.

How We Use Your Data

We use your data for several purposes. First, we verify your identity to comply with anti-money-laundering and know-your-customer regulations. Second, we process your deposits and withdrawals through payment providers. Third, we detect and prevent fraud by monitoring unusual account activity and betting patterns. Fourth, we comply with legal obligations, including requests from law enforcement or regulatory authorities.

We also use your data to improve dewivip. We analyze gameplay patterns to identify technical issues, optimize game performance, and enhance user experience. We may send you service updates, account notifications, and promotional messages (which you can opt out of at any time). We do not use your data for purposes other than those listed here without your explicit consent.

Third-Party Processors & Data Sharing

We share your data with third parties only when necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. These providers have their own privacy policies and are responsible for protecting your data according to their standards.

We may share data with compliance partners and anti-fraud services to verify your identity and detect suspicious activity. We may also share data with law enforcement or regulatory authorities if legally required. We do not sell your data to third parties for marketing or advertising purposes. We do not share your data with other gaming operators or unrelated businesses.

Data Retention & Deletion

We retain your identity and transaction data for as long as your account is active and for a minimum of 5 years after closure to comply with anti-money-laundering regulations. We retain activity data (gameplay history, betting patterns) for 2 years. Technical data (IP addresses, browser logs) is retained for 90 days.

You may request deletion of your account and associated data at any time. We will close your account and delete personal information within 30 days, except where we are legally required to retain it (for example, transaction records for compliance purposes). To request account deletion, contact our support team.

Your Rights Over Your Data

You have the right to access your personal data. You can view your account information, transaction history, and activity log by logging into your dewivip account. You have the right to correct inaccurate data—if your name, email, or phone number is incorrect, contact our support team to update it.

You have the right to request deletion of your data, subject to legal retention requirements. You have the right to opt out of promotional emails and marketing messages. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Cookies & Tracking

We use cookies to remember your login information, preferences, and activity on dewivip. Cookies are small files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). You can disable cookies in your browser settings, but this may affect your ability to use dewivip.

We do not use cookies to track you across other websites. We do not share cookie data with third parties for advertising purposes. We use cookies only to improve your experience on dewivip and to detect fraud.

Data Security

We use industry-standard security practices to protect your data. Your password is encrypted and stored securely. Your payment information is transmitted using SSL encryption. We maintain firewalls and intrusion detection systems to prevent unauthorized access.

However, no security system is completely immune to risk. We cannot guarantee that your data will never be compromised. If we detect a data breach, we will notify you within 30 days and take steps to mitigate harm. You are responsible for keeping your account credentials confidential.

Contact Us About Privacy

If you have questions about our privacy practices, want to access your data, or wish to request deletion, contact our support team. We are available in English and Indonesian during standard business hours. You can reach us via email or live chat through your dewivip account. We aim to respond to all privacy requests within 14 days.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of dewivip after such notice constitutes acceptance of the updated policy. If you do not agree to the changes, you should close your account.

Jurisdiction & Applicable Law

This privacy policy is governed by the laws of the jurisdiction in which dewivip operates. Our services are available only where local law permits. Data protection laws vary by jurisdiction. If you access dewivip from a jurisdiction with stricter data protection requirements, those requirements may apply to your data. If you have questions about how local law affects your privacy rights, contact our support team or consult a local legal advisor.